Channels Product Owner (Consumer) for UAE

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VAM Systems is a Business Consulting, IT Solutions and Services company.

VAM Systems is currently looking for Channels Product Owner (Consumer) for our UAE operations with the following skillsets & terms and conditions:
Qualifications – Required education, minimum work years experience
• Bachelor’s degree in Marketing, Business administration or Telecom Engineering
• Minimum 10 to 12 years of experience with at least 8 years in marketing (preferably in the Telecom industry)
• 5 years of line management experience engaged with commercial and technical teams
• At least 5 years of experience in product management
Technical skills
Required: Essential skills in order to be successful in the role
• Strong expertise in product management for mobile apps / Dealer apps / B2B Portal / Web in a large B2C or B2B environment
• Worked extensively with agile product delivery methodologies
• Hands-on experience with product definition and story creation
• Knowledge of the telecom industry and emerging technologies
• Excellent oral and written communication skills
• Ability to manage and coordinate the work of others, both internal staff and external agencies
Desirable: Advantageous but not necessary

• Experience with Design Thinking and User Centric Design methodologies
• Experience in global and/or domestic telecom services or digital players
• Experience working in cross-functional projects
• Experience working in large scale transformation projects

Role scope – Milestones, Responsibilities, Deliverables
Key deliverables:
D1 – Create end to end detailed end user flows for the journeys that can be used in all assisted and unassisted channels (Customer App / Web / Dealer App / Unified Workplace)
D2 – Create, prioritize, and manage the user story map and backlog
D3 – Create a user story roadmap, aligned with Journey Product Owners for the upcoming and future Consumer releases
D4 – Provide delivery plan for UX and User story completion to support the execution plan for phased roll out

Milestones:
M1 – Channel Requirements defined (Blueprinting & Design closure)
M2 – Channel launch testing completed and ‘launch approvals’ received
M3 – Channel roadmap / backlog delivered
M4 – Handover into BAU completed
Responsibilities:
• Lead on one or more assisted /unassisted channels
• Be the single point of contact for the partner stakeholders & internal teams related to the assigned channel
• Align, review and approve the user stories and UX with key stakeholders
• Defines and develops core KPIs to measure channel performance in close co-operation with the Ignite Digital Insights Team
• Ensures optimal operational efficiency through the use of out-of-the-box functionalities and by maximizing reusability
• Deploys customer feedback cycles to drive product development and enhancement

This role will contribute to the Blueprinting of Business requirements and then own the design & development for the Channel end user Journeys, such as Onboarding / In-life / Help & Support. Furthermore, the role will be responsible for the implementation of the optimal experience across associated channels i.e. customer app, web, dealer app and Unified Workplace (CSRD).
Role purpose

• Business: Advanced business capabilities, new revenue streams, new business models, enabling business autonomy, time-to-market, …
• Technology: Resilient and flexible IT architecture, Innovation & adoption of emerging technologies, vendor partner effectiveness, …
• Organization: Agile way of working, empowered teams and a collaborative culture, a results-driven culture where accountability is key, and a process-driven organization based on a high degree of automation.

As part of our transformation effort, we are looking to redefine our experience and start with the customer first. We want to start with the customer journey and drive everything we do accordingly.

The key purpose of the role is to lead on the implementation of Business requirements across du’s end user assisted and unassisted Channels whilst ensuring they are developed with maximum flexibility to be able to expand and enhance them for future releases, while minimizing the time-to-market.

Terms and conditions

Joining time frame: (15 – 30 days)

The selected candidates shall join VAM Systems – UAE and shall be deputed to one of the Organizations in UAE.

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at [email protected]

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