Content manager/UX Writer for UAE

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VAM Systems is a Business Consulting, IT Solutions and Services company.

VAM Systems is currently looking for Content manager/UX Writer for our UAE operations with the following skillsets & terms and conditions:
• Technical skills

Required: Essential skills in order to be successful in the role

•Strong expertise in user centered design and ability to build empathy for the user in every step of design.
•Understand customer interaction steps and behaviour at different touch points.
•Skilled in UX writing for digital channels.
•Understanding of metrics and able to have data-driven decisions by having a strong bias to utilize the data available to build a hypothesis
•Experience in transformational programs with the customer at the heart of it
•Experience in working on content strategy and ability to build and maintain it.
•Expert at balancing the needs of the customer with the needs of the business by designing solutions that help solve customer problems while achieving business KPIs.
•Experience with working in Agile product development methodologies in cross-functional teams.
•Ability to manage and coordinate own work to meet the business roadmap timelines

Desirable: Advantageous but not necessary

•Knowledge of the telecom industry and emerging technologies
•Experience working in large scale transformation projects
•Experience with running design sprints

Qualifications – Required education, minimum work years experience or language requirements to be successful in the role

•At least 5 years of experience in Product Design in an Agile cross-functional environment
•Excellent command over English both orally and in written communication. Arabic would be a plus.
•Experience in designing for both consumers and business segments.
•Experience in mobile design for both iOS and Android as well as responsive design for web.

Role scope – Milestones, Responsibilities, Deliverables, End product expectations to be provided

Key deliverables:

1.Greenfiled content strategy – shaping the tone, language, and design system for du Greenfield.
2.Working on feature development, naming, user flows, product logic, and education.
3.Contributing to and implementing style guides and shared nomenclature across du services.
4.Converging customer goals, business requirements, and brand values.
5.Addressing feedback and improving performance of our content.
6.Lead content audits to identify opportunities and drive consistency across all apps
7.Ability to critique the visual style, interface, and interaction flow of applications and experiences

Milestones:
1.Approved Greenfield content strategy and guidelines that can help shape our tone and voice across all channels and products.
2.Approved copy for the end-to-end design for all touch points for Consumer, Enterprise and Dealers. Including design coverage for edge cases and all unhappy scenarios
3.Aligned user flows and information architecture based on the priorities of Greenfield MVP
4.Align the experience for post launch and future phases with stakeholders so we build a scalable approach.
5.Approved contribution to the content style guide with a glossary to build a consistent tone of voice across multiple products.

Responsibilities:

•Collaborate effectively with customer experience team to identify user pains and opportunities and contribute to building a journey map and user stories.
•Work cross functionally with Product/Channel leads to identify product pitfalls and opportunities and support with developing a roadmap
•Engages extensively with business and technical leads to implement the designs and ensure a high-quality output.
•Support the business teams in identifying potential A/B testing opportunities for optimizing learnings.
•Liaise with other departments and teams to build a unified brand identity and presence on all digital touchpoints by following existing guidelines or proposing for ways to elevate it.
•Supports the establishment of customer experience KPIs and targets for greenfield.

Terms and conditions

Joining time frame: (15 – 30 days)

The selected candidates shall join VAM Systems – UAE and shall be deputed to one of the Organzations in UAE.

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at [email protected]

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